Compulse Lead Times

Owned by Toni Daniel
Last updated: Oct 10, 2024
1 min read
Product Specific
Lead Time
(business days)
Notes
Product Specific
Lead Time
(business days)
Notes
Programmatic (CTV, OTT, CDV, Display/Pre-roll, Geofencing, Retargeting, Audio, etc.)
2-3 days
After receiving all assets
Performance TV
2-3 days
After receiving all assets
YouTube TV
Up to 10 days
After receiving all assets
Email
Up to 5 days
After receiving all assets
Search
Up to 5 days
After receiving all assets
YouTube Ads
2-3 days
After receiving all assets
Social
2-3 days
After receiving all assets
Non-Digital (Linear, Radio, Print, Outdoor, etc.)
7-10 days
Some products can take up to 14 business days, depending on the tactic.
Creative Services
Up to 3 days
Some premium packages can take up to 7 business days. Refer to full SLA doc.
Media Planning & Order
Modifications/Cancellations
Lead Time
(business days)
Notes
Media Planning & Order
Modifications/Cancellations
Lead Time
(business days)
Notes
Media Planner Avails/Proposals
Real Time in 360

 

Custom Proposals
3 - 4 days
After Receiving All Assets
RFPs
Up to 5 days

 

Modifications
2 - 3 days
After Receiving All Assets
Cancellations
2 - 3 days
After Receiving All Assets
Rush Requests (New Orders, Mods & Cancellations)
Within 24 Hours
After Receiving All Assets
Communication & Reporting
Response Times
(business days)
Notes
Communication & Reporting
Response Times
(business days)
Notes
Zendesk Ticket
1 day

 

Email
2 days

 

Compulse 360 Platform Related
2 days

 

Reporting
2 days after data populates