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Community Monitoring Process -

  • Login Log into HiveBrite platform using the Nurse.com Community Team profile credentials

    • Daily Posting: Post content from Jira tickets into HiveBrite Global Live Feed 

      • Click In HiveBrite, click on Live Feed tab > Write a post (see below)> Publish

        • Post Copy: For post copy: Go to Community Board Calendar view and copy and paste from Jira Tickets corresponding date

          • REMOVE HASHTAGS, ie: #FreeCEFriday should be Free CE Friday. 

          • For Free CE Friday Posts: REMOVE “follow us and” from Remember to follow us and check back each Friday for new FREE courses!

          • If post copy creates a popup, delete it (and upload the graphic from Jira ticket)

        • Download graphic from Jira ticket and attach to post

    • Weekly Posting:  

      • Create 1-2 posts/week for the Nurses Week 365 Group: 

        • Check Jira for post copy first

        • Other options:

          • Share/highlight a member’s post 

          • Share/highlight an Event 

    • Daily Monitoring:  Click through each tab

      • Live Feed: scroll through and “like” ambassadors’ and members’ posts 

        • If appropriate, answer members’ questions concerning Nurse.com products, processes, etc 

        • DM ambassadors privately for any edits needed – ie: correct ambassador hashtag: #NurseDotComAmbassador / #nursedotcomambassador 

        • For Technical Issues (see below)

      • The Breakroom (Forum discussions): Scroll through and “like” ambassadors’ and members’ discussion topics and the comments   

      • Nurse Squad Group (private group for Ambassadors): Check to see if anyone needs help or has a question

        • Ambassador-led groups:

          • Nurse Mojo - Marie McKenzie

          • The Working Mom - Larissa Maze

          • The Nurse.com Book Club - Stacey Boetto (unofficial) 

      • Check for reported content (spam) (back office) 

        • Reported content can be found in the back office 

        • From the front end in Community > Admin Panel button (takes you into back office) > Home tab (top center under Welcome Back message) 

          • Check for reported content 

          • Review 

          • Actions options

            • Delete if inappropriate 

            • Or just make a note

  • Technical Issues:

  • Analytics (back office):

    • To see how many current members have joined 

      • From the front end in Community > Admin Panel button (takes you into back office)

      • Home tab > Under Community, click Users > Key Words – type “Member”, hit enter.

        • Total members found in top left corner

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If for ANY reason you are unsure where to send someone or how to respond, please feel free to reach out to me Devon Gailey via Teams or text me her at 336-689-6874.