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Community Monitoring Process -

  • Login Log into HiveBrite platform using the Nurse.com Community Team profile credentials

    • Daily Posting: Post content from Jira tickets into HiveBrite Global Live Feed 

      • Click In HiveBrite, click on Live Feed tab > Write a post (see below)> Publish

        • Post Copy: For post copy: Go to Community Board Calendar view and copy and paste from Jira Tickets corresponding date

          • REMOVE HASHTAGS, ie: #FreeCEFriday should be Free CE Friday. 

          • For Free CE Friday Posts: REMOVE “follow us and” from Remember to follow us and check back each Friday for new FREE courses!

          • If post copy creates a popup, delete it (and upload the graphic from Jira ticket)

        • Download graphic from Jira ticket and attach to post

    • Weekly Posting:  

      • Create 1-2 posts/week for the Nurses Week 365 Group: 

        • Check Jira for post copy first

        • Other options:

          • Share/highlight a member’s post 

          • Share/highlight an Event 

    • Daily Monitoring:  Click through each tab

      • Live Feed: scroll through and “like” ambassadors’ and members’ posts 

        • If appropriate, answer members’ questions concerning Nurse.com products, processes, etc 

        • DM ambassadors privately for any edits needed – ie: correct ambassador hashtag: #NurseDotComAmbassador / #nursedotcomambassador 

        • For Technical Issues (see below)

      • The Breakroom (Forum discussions): Scroll through and “like” ambassadors’ and members’ discussion topics and the comments   

      • Nurse Squad Group (private group for Ambassadors): Check to see if anyone needs help or has a question

        • Ambassador-led groups:

          • Nurse Mojo - Marie McKenzie

          • The Working Mom - Larissa Maze

          • The Nurse.com Book Club - Stacey Boetto (unofficial) 

      • Check for reported content (spam) (back office) 

        • Reported content can be found in the back office 

        • From the front end in Community > Admin Panel button (takes you into back office) > Home tab (top center under Welcome Back message) 

          • Check for reported content 

          • Review 

          • Actions options

            • Delete if inappropriate 

            • Or just make a note

  • Technical Issues:

  • Analytics (back office):

    • To see how many current members have joined 

      • From the front end in Community > Admin Panel button (takes you into back office)

      • Home tab > Under Community, click Users > Key Words – type “Member”, hit enter.

        • Total members found in top left corner

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