Summary: This document outlines the SLAs for standard and on-demand existing webinar requests, addresses extenuating circumstances, and highlights/explains project statuses.
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[Standard Webinar Requests]
This includes our standard Live (real-time) or Simu-Live (pre-recorded) Webinars.
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10 business days (2 business weeks) before first invite/promotion: Ensure all webinar deliverables (outlined abovebelow) are included on the webinar project at least 10 business days prior to your desired first invite/promotion date. If you want the registration page/link to be ready for promotion sooner, then you will need to submit all required deliverables sooner.
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If you want to hold a webinar on November 8. You must submit the project no later than October 7 at 12 p.m. ET.
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Note: ALL TEAMS (DG/CM/PM and Email/Media/Marketing Ops) are responsible for checking in on Airtable tasks/projects daily, regardless of whether you receive an email notification or not. However, if you are not receiving notifications, please review this knowledge article: Managing Airtable Notifications. |
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If DG/CM/PM cannot supply all deliverables under the above agreed-upon timelines (assuming no extenuating circumstances that we previously discussed), then the webinar date can be pushed out at the Marketing Ops manager’s discretion. |
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[Existing Webinar Requests]
This includes externally held webinars (for example, webinars hosted through a partner’s webinar platform) or internally held event sessions (for example, Impact Nation/ Impact Series) that you would like published to Relias.com and made available for on-demand viewing here.
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If you want to publish the on-demand webinar on March 15. You must submit the ticket with all deliverables no later than March 8 at 12 p.m. ET.
Webinar project with all the deliverables provided: TBD.
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If DG/CM/PM cannot supply all deliverables under the above agreed-upon timeline (assuming no extenuating circumstances that we previously discussed), then the webinar post date will need to be pushed out. |
[Extenuating Circumstances]
When it comes to holidays/PTO coverage, on-site meetings, periods of short staffing, and so on, please get in touch with the Marketing Ops Specialist if you think you might need an extension for your deadlines, want to reschedule, or need to cancel something. As soon as you know about anything that might affect the launch of your webinar, please let the Marketing Ops Specialist know so we can talk about what to do. Don't wait until our meeting time to share this information - the sooner you tell us, the better.
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[Project Status Descriptions]
Statuses include: New, Webinar Hold, With Email Ops, SEO Review, With DGM/CM/PM, Ready to Be Marketed, Complete, Cancelled, and Rejected. Status descriptions provided below.
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