Reported Bugs 9/19, 9/20 & 9/21
Reporter/Tester | Issue Details & Environment | Steps to Recreate | Expected | Additional Notes |
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@Jeff Yeary | Integration/Production: Sort options on employer profile don’t work. Should we just hide the sort? Also relevancy does not make sense as an option for this page anyway. | https://stage-www.nurse.com/job Do a job search then on the job details pane click on the employer profile and goto an employer profile page. https://stage-www.nurse.com/jobs/organization?id=4d7f30b9-3ae8-3567-a7a2-8370bde92804  |
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@Sabi Yusuf (Deactivated) | QA/Integration: | 
| For business prospective it’s good to have this solution look like at linkedin- while refreshing page instead showing the user the message about something is not possible to do → logo which shows the loading like here: | @Brianna Collins reported it’s not a showstopper for MVP-1 and will be taken in account |
@Sabi Yusuf (Deactivated) |
1- Favicon’s sizes are different at https://qa-www.nurse.com/ and https://qa-hire.nurse.com/dashboard/profile?current=About pages. 2- While loading https://qa-www.nurse.com/ page favicon is not correct size. it should get smaller in size, then extend to bigger. | If compare Google Keep: the favicon’s size is changing during loading/refreshing the page. this is how it should be instead get cut and then extending to the bigger size:
| was reported and decided to review later | |
@Diep Nguyen | Staging: Sorting favorited jobs doesn’t work.
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| Sorting jobs should update the list based on your sorting selection. | @Brianna Collins Confirmed this is not a bug. Not a bug; we disabling sorting when saved jobs toggle is enabled https://relias.atlassian.net/browse/SUP-1007 |
@Diep Nguyen | Staging: Receiving errors after sorting when clicking on Applied or In Progress jobs.
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| You should not receive errors after sorting jobs and then clicking on the other two tabs. | @Brianna Collins Confirmed this is not a bug.
Not a bug; sorting needs to be disabled https://relias.atlassian.net/browse/SUP-1011 |
@Diep Nguyen | Staging: Reset password throws error.
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| Reset password should not throw an error, it should let you reset your password successfully. | @Brianna Collins Not reproduced. @Alyssa Grissom (Deactivated) was able to reproduce - let’s revisit tomorrow
@Cesar Vichido (Unlicensed) I get the same firebase error. @Raymond Sidharta created and added it to the Krypton board & the sprint |
@Jeff Yeary @Brianna Collins @MB Clark | Staging: Job search does not work for certain users once logged in (SUP-998 was created yesterday) | Log in as jackie.rau@relias.com in staging then refresh the page and you will be unable to get job results to show. See attached video for an example.
| No matter who you’re logged in as, you should be able to access job search. | @Brianna Collins Not reproduced anymore. MB is going to test a few different roles - both newly created and already existing users - in both QA and Staging and get back to us. UPDATE: MB couldn't reproduce the zero jobs result in QA or Staging with old users (Nurse, Recruiter, Org Admin) or a newly created Nurse user - tested in FireFox & Chrome. |
@Jane Hou | Staging: | Login as a nurse. Go to the nurse profile page /jobs/profilem, click the “Start Adding Licenses“ button under the “FOR TRANSCRIPTS“, nothing happens. | Page redirected to rlms license&certification page | This works in QA. @Jane Hou @Christian Roberts is going to revert some code from PR 618 so that if the Magento call fails, the “Start Adding” button will not show. When it comes to the “how can we tell if the call fails and that’s why it’s not showing” piece, I’m not sure how to confirm that. @Jaykumar Sharma is also working on related tickets, so I’m going to add you to a chat with them! @Alyssa Grissom (Deactivated) to bring up during war room @Raymond Sidharta retested this, and he was able to log in, received the updated error message created in PR 640, and when he refreshed the page, he was able to see the add button. We need to figure out if we need to change that verbiage in the future (not critical right now) - @Lysle Baker (Deactivated) will make sure that Client Care knows to tell folks to refresh the page in the meantime. on the list for support- Raymond was going to create a ticket for this for tracking |
@Sayan Dutta (Deactivated) | The profile image in the header dropdown is a link to the profile though it does not appear to be. |
| Profile image and name is a clickable link to the profile page with pointer cursor and hover/focus state. | should check if we have rights to use the profile image. otherwise use a different image.
@Brianna Collins This looks normal in staging @Sayan Dutta (Deactivated) It is working but could look better with some small fixes. Main thing is if you hover the image next to the full name it doesn’t look like it’s clickable when it actually is. @Kristen Sullivan is doing the follow-up on this in to fix the not loading issue. THIS IS NOT CRITICAL |
@Sayan Dutta (Deactivated) | When opening a session with an expired access token, the user should be logged out as soon as possible and reflect it in the header. | Log in and leave the tab open for a while (or go into dev tools and manually delete/modify the access cookie). The page may have to be refreshed once or twice before logged out state is shown. In QA: log in as nurse. Delete the user token as a cookie using dev tools. clicking on the header, the user’s name is still present. Try opening a profile page, the page still opens with undefined fields even when the user shouldn’t be logged in. | User is logged out and asked to log in or redirected without a need for page reload. | (in progress suggestion) → should this be implemented? From @Brianna Collins this could be a token issue. Please make sure all of your other tabs are closed and you are not signed in on a tab as another user. @Sayan Dutta (Deactivated) : the issue is the website doesn’t handle the experience as well as it could when there is an issue with the token. Ideally after leaving a tab open for a while you should be automatically be logged out when you try something without having to refresh. @Alyssa Grissom (Deactivated) to bring up in war room
@Sayan Dutta (Deactivated) : When the user opens the page with an invalid token, the site will be broken until refreshed. |
@MB Clark @Sabi Yusuf (Deactivated) | QA MOBILE: Submitting new user sign up form in mobile displays error message “The e-mail address is already in use. Please try again.” before successfully creating the new user. |
| Submitting new user sign up form in mobile does not display error message “The e-mail address is already in use. Please try again.” before successfully creating the new user. | This may be a result of the loading animation not appearing above modals. See branch @Alyssa Grissom (Deactivated) to bring up in war room @Brianna Collins is going to retest - see if this is still happening and/or if it’s mobile only. Bri tested this 9/20 at 11:05am and it’s working as expected ^ @Sayan Dutta (Deactivated) : If it takes a while to log in the user may think the website is frozen. This is because the loading icon does not appear above modals. |
@Diep Nguyen | QA: Redirect links are throwing 404 error. Happens when login as recruiter/org admin Clicking on a job | Log in with Recruiter or Org Admin
| Link should redirect properly. Redirect worked earlier in the day. | This may be caused by an environment variable reset in QA.
I think @Jaykumar Sharma fixed this, but @Alyssa Grissom (Deactivated) will follow-up. Bri logged in as Org Admin Donte.Durgan and was immediately redirected to Employer Dash as expected.
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@Matt Meineke (Unlicensed) | Staging | 1: Attempt to view Courses and Certificates tab 2: Gray semi-transparent masks remains over page while blue loading dots continuously spin.
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| Potential fix: create a timeout for loaders in case a call fails. Other Potential Fix: Make sure Magento calls don’t fail @Alyssa Grissom (Deactivated) to bring up in war room Courses & Certificates needs to clear loading state. A ticket needs to be created for this. @Zach Owen is owning this.
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@Zach Owen | Some places still reference the MVA profile image | The codebase references URLs to the default profile image from the Moon Village Association website
| We use the new default profile image | I chatted with @Sayan Dutta (Deactivated) about this, and my understanding is that we can’t use relative paths in Twig templates. We need an absolute link to a new profile image.
I haven’t been able to find a place where these actually display yet - digging into templates to see. Found on the blog page @Alyssa Grissom (Deactivated) to bring up in war room Confirmed with @Kristen Sullivan that this issue will be resolved in |
@Henry Fu | broken profile image in QA, at least for org admin Donte | log in as org admin Donte | image loads | @Kristen Sullivan is doing the follow-up on this in to fix the not loading issue. |
@Emily Christian | After creating a new account during the checkout process, I am redirected to the job board instead of back to my shopping cart. Staging, chrome incognito, desktop *likely related/same issue as below |
| Step 7 should be to land back on shopping cart screen (https://stage-www.nurse.com/checkout/cart/) | This is critical for e-commerce conversion rate and will likely cost revenue to the site for as long as users are taken out of the checkout flow during the checkout process. @Adam Polasek asked @Isaac Mahler to look into this one - @Alyssa Grissom (Deactivated) to confirm during war room
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@Emily Christian | After logging in to my existing account during the checkout process, I am redirected to the job board instead of back to my shopping cart. Staging, chrome incognito, desktop *likely related/same issue as above |
| Step 6 should be to land back on the shopping cart screen where I was before logging in (ttps://stage-www.nurse.com/checkout/cart/) | This is critical for e-commerce conversion rate and will likely cost revenue to the site for as long as users are taken out of the checkout flow during the checkout process. @Alyssa Grissom (Deactivated) to bring up in war room - is this the same as ? |
@Thom Roberts | order details showing blank - qa and staging |
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| @Raymond Sidharta Being worked on in |
@Cesar Vichido (Unlicensed) | Link not working |
| The page should be found | This is related to MediaKit & we’re working with Jose & Altai on this. @Matt Meineke (Unlicensed) will let me know when this is fixed. @Cesar Vichido (Unlicensed) @Matt Meineke (Unlicensed) All sub-nave menus have intentionally been removed from the Employer tab (in case you didn’t know!). If you click on Employer from the home page, you are correctly brought to advertise.nurse.com. It looks like when you click Employers from the dashboard is where that’s still referencing Mediakit. The “footer” AC in PAP-8032 should be referencing that new URL but its not - this is being actively worked on. I spoke to San & Janaky earlier, and there are a few tickets related to this. I have a reminder to check in on this in the morning and can add this to make sure it’s also updated. |
@Qiyi Yang | Nurse Specialty in TextKernel changed to UUID instead of qualificationId after refactoring. |
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@Jane Hou is working on this right now |
@Cesar Vichido (Unlicensed) | Mobile menu on https://stage-www.nurse.com/about-us. Profile link is redirecting to: https://stage-login.nurse.com/?logout=true&appRedirectUri=https://stage-hire.nurse.com/dashboard/profile?current=About
About us is a link in the footer. Happens in both QA & Staging | Show Profile or this: Instead of this:
| @Alyssa Grissom (Deactivated) started chat with @Cesar Vichido (Unlicensed) @Raymond Sidharta @Brianna Collins & Jaykumar to look into this. This is happening when going to any mobile URL that does not have /jobs in it. Spoke to Jayk & Pankaj and this is being worked on in | |
@Qiyi Yang | When nurse candidate has ongoing EmploymentHistory(endDate is null), forwardApplication API did not generate pdf and no email is sent in staging env |
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Fixed in
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@Diep Nguyen | Order history from Magento shows up under the account with the same email address (Jobs email = Magento email). However, after clicking on the “Order Details” button, the page does not render anything. The name of the user between the two sites is also different.
This might be just a Magento issue or it is related to migration. Use the following account to recreate. The same email was used in the old submarine app. dnguyen+stagenurse@relias.com - Asdfasdf@11 |
| Not sure what to expect. Ideally, the user name should be the same in both Magento and Jobs. The “Order details” should load instead of being blank. |
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@Lysle Baker (Deactivated) @Raymond Sidharta @Christian Roberts | Address updates from |
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| How are we handling address updates in the future? Right now, address changes throughout the site will NOT affect any other address endpoints. @Lysle Baker (Deactivated) @Christian Roberts @Raymond Sidharta & I discussed this earlier. Lysle and/or Christian will add notes here/the ticket. |
@Sayan Dutta (Deactivated) | On the Blog page, the “Subscribe to Our Newsletter” form appears twice | qa-www.nurse.com/jobs/blog |
| Not reproducible |
@Sayan Dutta (Deactivated) | The links under the profile header menu on the Blogs page do not go anywhere |
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| Not reproducible |
@Sayan Dutta (Deactivated) | Creating a new invite for an org admin creates a link to | As an org admin invite a new org admin. Open the link received in the email. |
| Raymond not able to reproduce this bug |
@James Tharpe | Accessibility: Pressing “Enter” from within the Location search does not trigger a search | Navigate to https://qa-www.nurse.com/jobs/, type in a location and press Enter. Note that no search is performed. | Upon pressing Enter, a search is performed. | @Brianna Collins i will create small ticket for fast follow.
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@James Tharpe | State level search returns fewer results than city level search. | Navigate to https://qa-www.nurse.com/jobs/, type in “Atlanta, GA, USA” as the location, click “Search”, and note the number of results (5 as of this report). Now set the location to “Georgia, USA”, click “Search” and note the number of results (0 as of this report). | The number of search results at the state level to be greater than or equal the number of search results at the city level for the same state. | @Brianna Collins state is not supported. Can clean up UX on it if we see lots of users trying
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@James Tharpe | Keyword search performs an immediate search but location requires the “Search” button to be clicked. | Navigate to https://qa-www.nurse.com/jobs/, type in “Card” and select “Cardiac” from the results. Note that the job list is automatically filtered without further action. Next, Type in “Atlanta” in the location and select “Atlanta, GA, USA” from the results. Note that the job list is NOT automatically filtered until you click “Search”. | Both fields work consistently | @Brianna Collins i’m aware of inconsistency. Duplicate and will get handled in 1026 |
@James Tharpe | Privacy: Logging out does not clear “Show Only Saved Jobs” filter | Navigate to https://qa-www.nurse.com/jobs/, log in (if necessary), add some jobs as favorites, enabled “Show Only Saved Jobs”, then log out using the upper-right-corner menu. | “Show favorites” should be disabled and the job list should no longer show favorites. | @Brianna Collins reproduced in staging and it’s a bug. I’m creating ticket for fast follow.
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@James Tharpe | Unable to create a new account | Navigate to https://qa-www.nurse.com/jobs/, click “Apply Now” on a job, then click “Sign Up”. Fill in the form fields with valid information. Note the “Create Account” button is disabled. | The “Create Account” button should be enabled. | @Brianna Collins not able to repro on staging @Lysle Baker (Deactivated) can not repro on staging
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@James Tharpe | Duplicate licenses can be added to the nurse profile | Navigate to https://qa-www.nurse.com/jobs/profile/edit/licenses-certifications and add the same license twice (or three or four times… I didn’t find a limit). | Either the same license cannot be added twice or something is required to distinguish the license entries (such as State). | @Brianna Collins reproduced on staging. I’m able to add two licenses with the same type, state, and expiration date. Need a card to require that one of those fields needs to be different. @Lysle Baker (Deactivated) please confirm if this requirement is a MUST for tomorrow or can happen next week.
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@James Tharpe | Cannot type in “Description” field of Work Experience page | Navigate to https://qa-www.nurse.com/jobs/apply?id=8d998ddb-bd46-40d8-9b09-f58f6379628b#step-2 as Jackie Rau. Edit the “Hostess In Summit” card. Try to update the “Description” field - note that only the backspace key works - letters and numbers cannot be typed. | The Description field can be typed in. | @Brianna Collins This is not reproducible in staging. Working as expected. @Lysle Baker (Deactivated) I can repo this…logged in as myself , went to my apply,edit description there was already text in there and I can not edit. backspace, delete or new text does not work. BUT you can edit text if new field. Add bug ticket. workaround delete and add new
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@James Tharpe | Ambiguous error for future end date in work experience | Start the apply process. On the Work Experience input, set the “End Date” to some time in the future. Note the resulting error does not specify that end dates cannot be in the future: “Please make sure start date is an earlier date than the end date and both dates are valid.” There are also some grammatical issues. | The error message should specify why the input is not valid. For example: “Invalid end date entered” “Please choose an end date on or before this month” | @Brianna Collins will make card for future release. Not launch critical.
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@James Tharpe | Duplicate degrees permitted on apply path | Start the apply process. On the Education step, enter the exact same information twice. | Exact duplicates are not allowed. Multiple High school diplomas are not allowed. | @Brianna Collins will make card for future release. not critical for launch
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@James Tharpe | Login information disappears when switching between portrait and landscape on mobile | Navigate to https://qa-www.nurse.com/jobs using a Samsung Galaxy S20 ultra (this can be done using responsive view in dev tools) in landscape orientation. Tap “Apply now”. Enter a username and password. Rotate the phone so that it is in portrait orientation to reveal the login button. The username and password entered disappear. Note that the same issue occurs on the sign-up modal. | The username and password should persist when switching from landscape to portrait or portrait to landscape.
| @Brianna Collins will make card for future release. Not critical for launch
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@James Tharpe | Mobile only: “Show saved jobs” stays toggled on even when user does not log in. | Navigate to to https://qa-www.nurse.com/jobs using a mobile screen size. Log out if necessary. Click the filter button then toggle “Show only Saved Jobs”. When the sign up form shows, click “Back to Jobs” without logging in”. Note that “Show only Saved Jobs” is toggled on even though there is no logged in user. | “Show only saved jobs” should toggle back off when the sign-up (or log in) action is cancelled. (This works on desktop). | @Brianna Collins will create a card for future release. Not critical for launch.
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@Diep Nguyen | Phone number input on signup is not consistent with phone number input in profile update. Signup does not restrict or format the input, whereas profile update does. |
| Both should have the same restriction and formatting. | @Brianna Collins will create card for future release.
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@Cesar Vichido (Unlicensed) | Logging in with modal with the wrong password shows the error behind the modal.
| Navigate to to https://qa-www.nurse.com/jobs or https://stage-www.nurse.com/jobs without logging in. Click on apply so the login modal shows up. Login with a wrong password. | The “Incorrect Password” error should show on top of the modal. | Fast Follow Bug
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@Qiyi Yang | Nurse job application without resume failed to be forwarded, no email received (though pdf is generated), see error message in log
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| PR: Fixed by the merge. |
@Diep Nguyen | Specialty field should be consistent. Signup has a search that shows “No matches” if there’s only letter even though we have a match. It might be confusing to user.
Profile update has a drop down menu. |
| Both location should stay consistent. | enhancement |
@Diep Nguyen | Login showing error |
| Should login without issues. | Not reproducible |
@James Tharpe | “Ada Chat” is empty after starting a chat
| Navigate to https://stage-www.nurse.com/jobs/ on desktop (I used Safari), click the “?” in the lower-right corner, click “Start Chat”. An empty modal is shown. | I presume some sort of chat would start, but I’m not familiar with this function. | not reproducible |
@James Tharpe | Security, fraud, and impersonation: User can create an account with any email address, without verification | Navigate to https://stage-www.nurse.com/jobs/ and sign-up for a new account using an email address that is not yours (it can be fake or it can be someone else’s email). The account is created successfully and continues to work indefinitely. | The user should have to prove that they own the entered email address, probably within 24 hours, or have their account deleted. | Fast Follow BUG
This is an attack vector for fraud and phishing attacks and should be treated seriously. |
@James Tharpe | Excessive scolling in Safari | Navigate to https://stage-www.nurse.com/jobs/ using Safari on desktop and scroll down. Scrolling continues for roughly double the length of the page content.
| Scrolling ends at the bottom of the footer. |
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@James Tharpe | FavIcon missing | Navigate to https://stage-www.nurse.com/jobs/ . Note that the browser default 📄 favicon is shown in the browser tab.
| A Relias / Nurse.com branded icon is shown in the browser tab. | fast follow bug - RESOLVED |
@James Tharpe | Email preferences is blank on nurse profile | Navigate to https://stage-www.nurse.com/jobs/profile/settings/email-preferences and log in as a nurse. Note the email preferences area is blank.
| Email preferences are shown. | RESOLVED
@Zach Owen - I see the following |
@James Tharpe | Cannot edit first digit of phone number on apply path | Apply to a job. On the Contact Information step, enter the “wrong” first digit for your phone number. Delete the first digit and type the “correct” digit. The new digit is appended to the end of the phone number.
| The digit is added where the curser is placed. | |
@Cesar Vichido (Unlicensed) | Profile image shows bigger in safari
| Login on Safari (Mac) and go to Profile. | Profile picture should be smaller. |
@Sayan Dutta (Deactivated) : I am not able to replicate this. |
@James Tharpe | Pagination does not work on profile favorites | Navigate to https://stage-www.nurse.com/jobs/profile/jobs using a profile with over 50 favorites. Navigate to page 2. Note that page 1 continues to display.
| Clicking “next” should navigate to the next page. | RESSOLVED |
@Qiyi Yang | internal prod, nurse account newly signed up and parse resume failed |
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| Duplicate - bug already created https://relias.atlassian.net/browse/SUP-1040https://relias.atlassian.net/browse/SUP-1040 |
@Zach Owen | Internal staging - Gift Card balance shows “NaN” for a new user |
| Balance should render as “$0.00” would be my guess? | Lysle: Prod: Can reproduce. This should be $0.00 *Need to retest when we are in live prod- not internal. Staging is good- because there's not a magento production integration with interna.nurse.com/jobs/ live so there's no data to pull? RETEST when live |
@James Tharpe @Kristen Sullivan | “Show Results” is disabled on mobile after enabling “Show Only Saved Jobs. | Navigate to https://stage-www.nurse.com/jobs on a mobile device (or in mobile emulation mode), log in if necessary, click the filter icon, enable 'Show Only Saved Jobs'. Note the “Show Results” button is now disabled.
| “Show Results” is enabled. | Easiest fix is probably to move the option from the filter list and move it to the search results (just unhide it from the job list).
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@Zach Owen | Internal prod - changing a user’s password first results in an error, and then works |
| The password should reset on the first attempt | RESOLVED |
@Kristen Sullivan @James Tharpe | Favoriting or Un-favoriting a job on profile page in mobile view navigates to that job |
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@Zach Owen | Internal prod - regression of SUP-882 |
| You should see only your saved jobs after logging in |
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@Jane Hou | Nurse profile Skill section does not show specialties. |
| Nurse profile Skill section should show specialties as well. | PRODUCT NEEDS TO REVISIT |
@Qiyi Yang | Internal Prod, no candidate is indexed into TK. Only one record from 6 weeks ago in TK. | At least two nurse accounts are created and profile updated, then job applied. Then check from TK for the total amount of records, only one is returned.
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| TK is currently down. We need to come back to this later and ensure it’s resolved |
@Qiyi Yang | Internal Prod, “Compare Plans“ under Nurse “Account&Settings“ UCE Subscription redirects to https://internal.nurse.com/sign-up |
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| Redirects won’t officially work until we flipped live to production after 9PM tonight. |
@Sayan Dutta (Deactivated) | Attempting to sign up or log in when already logged in gives confusing error.
| If signing up, the user is actually created on the first call, but an error is given. On the second call, the error that the email is already in use is shown. If I try to log in to another account, I get “Account Improperly Linked.” | It should
| not repro |
Thom | Typo in Notification Field after Resume Upload The word “information” is incorrectly spelled as “inforamation” | Create a new user, and then visit /jobs/profile Upload a resume. Check the confirmation text on top. | The word “information” towards the end of should be spelled correctly | Not seeing this message anywhere. |
@Diep Nguyen | Filter by Salary in internal prod
| Go to job search → Filter by salary → Add a max and search Salary range filter returns jobs with no salary, whereas wage range filter only returns jobs within the wage range. | Jobs with no salary should be returned or not returned consistently regardless of filter type. | known |
@Diep Nguyen | When there’s only one job left and user “unsave” it, the left side does not disappear, but the right side does |
| Both sides should disappear on desktop. | RESOLVED |
Lysle | Employer profile page- need to update the Contact Relias Button --it doesn’t work |
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| Lysle will add a ticket to clean this up. |
@Diep Nguyen | Apply for an internal job when the user has no certificates or licenses. | There’s a green check mark on the application even when user doesn’t have licenses or certificates, but when user tries to submit there’s an error.
| Should there be a check mark if the user’s application is not acceptable for submit? | Not a bug because user selected they do not have any relevant licenses or certs. |
@MB Clark | LIVE PROD | Sign up as a nurse
| links that say:
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