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Current Process | Owner | Notes | Enhancement | |
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Planned Releases /Outages | ||||
Release scheduled/approved | Deployment window scheduled around 9pm | EM | With deployments there is generally about 20-30 mins of downtime. Does this outage time vary? |
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During deployment | website inaccessible for users | There should be a website maintenance message that users see This is from webscale |
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Pre release communication | Email to stakeholder teams notifying of upcoming deployment and downtime window | PM current | Should this be coming from delivery managers? Who receives today? -marketing? -support? -product leaders? |
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Post release communication | EM replies to distro notifying deployment is complete | see above | ||
Alert/notifications | #alerts channel notifies when sites are down and back up. | EMs or someone from engineering will generally communicate when due to release | ||
Unplanned Outages/downtime | ||||
Alert/notifications | #alerts in slack notify when community sites are down (and back up again) | who monitors these channels? What is escalation path here when there is outage? | ||
Communication? | Engineering Incident Manager- Teams Channel | seems to be used as a forum for communicating unplanned outages and resolution.. | ||
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