Page Comparison

Planned Releases /Outages

Release scheduled/approved

Deployment window scheduled around 9pm

EM

With deployments there is generally about 20-30 mins of downtime. Does this outage time vary?

1. Possible to have later deployments to minimize user disruption?

During deployment

website inaccessible for users

There should be a website maintenance message that users see

This is from webscale

1. Ensure this is displaying Katie Lucas confirming with webscale

2. Updates to messaging?

Pre release communication

Email to stakeholder teams notifying of upcoming deployment and downtime window

PM current

Should this be coming from delivery managers?

Who receives today?

-marketing?

-support?

-product leaders?

1. Expanded distro list
   Leverage other means beyond email- Teams channel ? Do we create a communities release distro to ensure same group notified every time?

Post release communication

EM replies to distro notifying deployment is complete

see above

Alert/notifications

#alerts channel notifies when sites are down and back up.

EMs or someone from engineering will generally communicate when due to release

Unplanned Outages/downtime

Alert/notifications

#alerts in slack notify when community sites are down (and back up again)

who monitors these channels?

What is escalation path here when there is outage?

Communication?

Engineering Incident Manager- Teams Channel

seems to be used as a forum for communicating unplanned outages and resolution..

Incident report published